Grab the Swipe File of Customer Service Scripts so You Know Exactly How to Respond to Everything from Refund Requests to Frustrated Clients
These pre-written scripts and snippets will answer the most common questions your clients, potential clients, fans and followers have, so you and your assistant will never again struggle to craft an email or add to your FAQ page.
Not only that, but you can turn these over to your assistant so she knows exactly what to say (and how to say it) in any situation. Your voice and brand is preserved, you’ll save lots of valuable time, and you don’t have to worry that something could be misconstrued.
Use these scripts to create “canned responses” in your email client or help desk app.
Use these scripts to create your FAQ page.
Use these scripts in phone conversations or live chat.
Give these client care scripts to your assistant so she can use them to support your clients.
Use these client care scripts yourself to save a ton of time replying to the same questions over and over again.
Use these client care scripts to assist your own paying clients with their business emails.
In This Swipe File You’ll Get Scripts + Snippets to Help You Respond to Emails Relating To:
Scripts to Assist With:
- 3 Done-for-You Email Templates
- Client Care Email Scripts:
- Technical Troubleshooting
- Gentle Reminders
- Urgent Requests
- Sincere Thanks
- Catastrophic Failures
- Graduating a Coaching Client
- Firing a Client
- Turning Down a Job/Project/Client
- Responding to Criticism
- Responding to Unjustified Criticism
- Dealing With Angry/Frustrated Clients
- Gently Requesting Payment
- Strongly Requesting Payment
- Requesting Feedback
- Instilling Confidence
- When You Don’t Know
- Responding to PayPal Disputes/Chargebacks
- Setting Boundaries
- Refund Requests
- JV & Interview Requests
- Closing the Sale
Here’s a Sneak Peek:
Download the Client Care Scripts for Only