Policies

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a customer account on the site or join our mailing list. We use your Personal Information for four primary purposes:

To make the site easier for you to use by not having to enter information more than once.
To help you quickly find your downloads, order history, services or information.
To help us create content most relevant to you.
To alert you to product upgrades, special offers, updated information and other new services from this website that is part of the Melissa Ingold holdings.

CONSENT

If you decide to become a registered customer or email subscriber, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our emails. If you do not want us to communicate with you about other offers regarding this website and other Melissa Ingold products, programs, events, or services by email, you may select the option stating that you do not wish to receive marketing messages from Melissa Ingold.

ACCESS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time through your customer account. There, you can:

View and edit personal information you have already given us.
Sign up for or unsubscribe from emails about our services and products.
Register. Once you register, you won’t need to do it again.

SECURITY

Melissa Ingold has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your e-commerce transactions are 100% safe and secure. When you place orders through PayPal, you’re utilizing secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Canada or any other country where Melissa Ingold, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

NOTICE TO PARENTS

Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

The Melissa Ingold site does not publish content that is targeted to children.

ENFORCEMENT

If for some reason you believe Melissa Ingold has not adhered to these principles, please notify us by email, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across this website, allowing you to order products without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just use your username and password to identify yourself.

WHAT WE DO WITH THE INFORMATION YOU SHARE

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our products and announcements about new and exciting products that we offer. When you order from us, we do NOT ask for your credit card number, instead you provide that information to our merchant PayPal securely, and we never have access to your credit card numbers or PayPal account information.

Melissa Ingold will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Melissa Ingold or the site; (b) protect and defend the rights or property of Melissa Ingold and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Melissa Ingold, its Websites, or the public.

REFUND POLICY

Some of our products are backed by our 30-day money-back satisfaction guarantee, while others are not. Please read the information on the order form before purchase to check whether or not a particular product offers a 30-day refund.

DATA DOWNLOAD & RECOVERY POLICY:

Due to the nature of our business and content turnover, it is imperative that customers download purchased files in a timely manner. For monthly memberships, the customer will have 30 days to download their new monthly content (files are updated on the first of the month and if the first of the month falls on a weekend or holiday, the files will be available the next business day). If the content is not downloaded, then it may be purchased based on availability.

We are not responsible for reminding customers to download items, so please make a note of when content is released and to download accordingly. We are also not responsible for computer crashes, software defects, acts of nature, or any other scenarios or accidents that result in the loss of files. We recommend an online backup service such as Carbonite.

We regularly delete older packages from the server and cannot guarantee availability at any given time. If, however, the customer requests retrieval of lost files that are available, an administrative fee will be incurred at a rate of $60 per hour with a minimum of one hour. Please note that, depending on the number and size of files, this can be upwards of 2-3 hours and this fee shall be payable before files are transferred.

COPYRIGHT

All documents, information and logos included on this website are copyright Melissa Ingold, except where noted. Any reproduction of other documents or information is strictly prohibited without the written consent of Melissa Ingold.

POLICY CHANGES

We reserve the right to make changes to these policies and encourage you to review the privacy policy frequently. By continued use of this website, you agree to accept these terms and any changes.